Job Description

**Customer Service Administrator - FTC's available**

Location: Andover Position: Administration Salary Details: 19,000 Advertising End Date: Not Specified *

* Customer Service Administrator - FTC's available

About The Role **Fixed Term Contracts available** If the answer is yes, this may be just what youre looking for.

Our Customer Service department is at the heart of what we do, which is helping people and make the most of life through better everyday health. Our Customer Service Administrators play a crucial part in this by processing administration in a timely and accurate manner which supports the overall delivery of the customer experience with Simplyhealth.

Youll be:

**Processing changes** to database records and administering requests accurately, ensuring Simplyhealth contact management systems are kept up to date.

**Meeting agreed productivity requirements** such as the volume of updates/amendments along with processing customer requests accurately so the quality is right first time.

**Ensuring deadlines are met**, customer expectations are exceeded and procedures are created and updated for every process.

**Taking full ownership of queries** and following them through to a successful outcome.

**Working 35 hours per week** - Our administrators work 9am - 5pm Monday to Friday.

**Please note this role will be home based until further notice due to COVID-19.**

About You To be successful in this role you'll need:

* Previous administration experience

* Microsoft Office skills with a good understanding of Excel

* Excellent attention to detail

* Strong levels of accuracy

* Excellent verbal and written communication skills

**In Return**

As well as a competitive basic salary youll receive:

* 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days

* Financial allowances to support with homeworking

* Group annual bonus (discretionary) up to 5% of annual salary

* A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways

* A yearly allowance of 500 that you can choose to use against some great benefits such as shopping vouchers, fitness accessories and more

* Free Simplyhealth Cash Plan or Dental Plan

* 4 x Life Assurance

Your Recruitment Journey At Simplyhealth were focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.

We use a number of techniques to help us select successful candidates, these form part of each review and will vary according to the role. We provide details in advance to help you prepare, these may include but are not limited to:

Pre-set video interview

Verbal and numerical aptitude test

Competency style interview

Role Play

Presentation

Working styles questionnaire

If successful, well contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3 rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.

Please contact our Talent Acquisition Team if you have any questions; talentacquisitionteam@simplyhealth.co.uk

***Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.***

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