Job Description

Titre du poste: Représentant du service à la clientèle Taux horaire: 22$/hr Location: Montreal Durée du contrat : Contrat renouvelable de 6 mois ; modèle hybride Code Régional: 514,438,450 Code Postal: H4Z Mots clés; #customerservicejobs #jobsearch #montrealjobs Ce role vous oblige à travailler dans un environnement d'equipe multiculturel au rythme rapide et exige de solides competences en matiere de service a la clientele et la capacite de traiter les litiges des clients. Une experience dans la gestion de la file d'attente des requetes/du support est fortement souhaitable. En quoi consistera votre journee ?

• Effectuer des actions de recouvrement de creances avec une grande precision et un suivi persistant.
• Effectuer plus de 30 appels sortants vers des compagnies aeriennes pour le recouvrement de creances impayees.
• Rapprocher les paiements et les factures selon les enregistrements dans SAP.
• S'assurer que toutes les actions clients effectuees sont documentees et validees dans Salesforce.
• Construire et gerer les relations avec les grands comptes clients.
• Expliquer les dettes et les litiges sous-jacents afin d'accelerer le processus de recouvrement.
• Transmettre tout probleme client non resolu à l'equipe appropriee.
• Mettre a jour les contacts de maniere appropriee dans Salesforce pour un suivi ulterieur reussi.
• Rapports periodiques sur les activites de recouvrement.
• Trouver, localiser, valider et contacter les debiteurs pour s'enquérir de l'etat de leurs paiements.

Si vous avez :

• La maitrise de l'anglais, du français et de l'espangnol (Parle et Ecrit) est requise,
• 1+ ans d'experience dans un environnement de service client utilisant plusieurs canaux de communication (telephone, chat, systeme CRM).
• Un diplome universitaire en administration des affaires, en gestion des affaires, en gestion de l'hospitalite et du tourisme ou tout autre programme pertinent est souhaite.
• Etre capable de travailler de maniere indépendante avec la capacité d'effectuer plusieurs tâches, de hierarchiser les taches et de gerer le temps efficacement.
• Capacite à s'adapter/repondre a differents types de clients dans le secteur de l'aviation.
• La connaissance des produits et services, des services financiers, de l'intelligence economique de l'industrie, de la formation et des publications est un atout.
• La connaissance de SAP, des systemes CRM (Salesforce) et des applications Microsoft (Excel avance, Power Point, Power BI, Outlook, Sharepoint) est un atout.
• Bonnes capacites de negociation, de persuasion et de resolution de problemes pour traiter les clients dont les dettes sont difficiles a resoudre.

Mots clés; #AgentdeRecouvrement; #ServiceClientele; #AdministrateurCommercial ** Job Title: Customer Service Representative Hourly rate: 22$/hr Location: Montreal Contract length:6 month contract; hybrid model Area Code: 514, 450, 438 Postal Code: H4Z Keywords: #customerservicejobs #jobsearch #montrealjobs This role requires you to work in a fast-paced, multi-cultural team environment and requires strong customer service skills and the ability to process customer disputes. Experience in query / support queue management is highly desirable. What your day would be like:

• Complete Debt Collection actions with high accuracy and persistent follow up
• Performing 30+ outbound calls to aviation companies for the collection of outstanding debts.
• Reconcile payments and invoices according to records in SAP.
• Ensure all customer actions performed are documented & validated in Salesforce.
• Build and manage relationship with large customer accounts.
• Explanation of underlying debts and disputes to quicken the collection process.
• Escalate any unresolved customer issues to the appropriate team.
• Update contacts appropriately in Salesforce for successful future follow up.
• Reporting of collection activity on a periodic basis.
• Finding, locating, validating and contacting debtors to make inquiries on their payment status.

We would love to hear from you if you have:

• ***Fluency in spoken and written English with French and Spanish is required***
• 1+ years of experience in customer service environment utilizing multiple communication channels (Phone, Chat, CRM System).
• A University Degree in Business Administration, Business Management, Hospitality & Tourism Management or relevant degree program is desired.
• Be able to work independently with the ability to multi-task, prioritize tasks and manage time effectively.
• Ability to adapt/respond to different types of customers in the aviation industry.
• Knowledge of Financial Services, Industry Business Intelligence, Training and Publications are an asset.
• Knowledge of SAP, CRM Systems (Salesforce) and Microsoft applications (advance Excel, Power Point, Power BI, Outlook, Sharepoint) are an asset.
• Good negotiation, persuasion, and Problem-solving skills to handle customers whose debts are difficult to resolve

Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

Job Tags

Hourly pay, Contract work, Temporary work, Flexible hours,

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