Engineering Techical Writer Job at Rose International, Hoffman Estates, IL

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  • Rose International
  • Hoffman Estates, IL

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Description:

The Molecular Imaging Service Lifecycle Management team drives Lifecycle Cost as part of the total cost of ownership for MI Products. This includes activities that span from field service strategy definition, participating in development projects, creating service content, and transfer of new product functionality to Training Center, and field.

Responsibilities

  • Create and Author Technical Service Content intended for use by Technical Service Personnel including Customer Service Engineers, Technical Support Engineers, Technical Training Centers.

  • Content creation for SPECT and SPECT/CT System Installation, Maintenance, Calibrations, Part Replacement.

  • Perform Verification, acceptance and validation tests for service content.

  • Preempts potential problems and provides effective solutions

  • Change management controlled through typical project tracking tools (ie CHARM, Gforge)

  • Interacts with PLM, Product Management, Client Corporate Technologies, Manufacturing, Marketing, Sales, other Client Business Units, and OEM partners to drive service business goals (Total Cost of Ownership, Maintenance Cost, Revenue, NPS) of new and existing MI products.

    Skills

  • Understanding of service delivery strategy and customer service skill

  • Understanding of Technical Content creation (Written, & Multimedia, XR)

  • Ability to create diagrams, flowcharts and drawings for inclusion in document content (Visio, Illustrator)

  • Ability to manipulate digital images for inclusion in document content (Photoshop, Blender)

  • Strong interpersonal, communication, and presentation skills required

  • Ability to communicate complex technical instructions in an easy to understand and digest format.

  • Strong understanding of complex system design and development process including product requirement engineering.

  • Strong influencing and negotiation skills

  • Ability to work in a fast-paced, deadline oriented environment as part of a team

  • Strong quality orientation and customer focus.

  • Strong Electro-Mechanical Knowledge and Skills.

    Education

  • Bachelor of Science Degree in Electrical or Mechanical Engineering or equivalent experience.

  • Engineering knowledge and/or experience.

    Preferred

  • Knowledge of SPECT and/or CT.

  • Knowledge of Extended Reality creation sw suites.

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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