ITSM Enterprise Consultant (W2 Contract) Job at ComTec, Plano, TX

  • ComTec
  • Plano, TX

Job Description

Role : ITSM Enterprise Manager/Engineer

Location : Plano, TX, 75024

Job Type: W2 Contract

Duration : 12 months (potential to extend)

Job Summary:

  • Looking for ITSM Enterprise Manager/Engineer kind of profile who has exposure working in all the process - Incident, Problem, Change, and Release Management. I am looking for candidates with Change, Release and problem management combined experience.
  • Around 8- 10 years of relevant work experience is required.
  • Strong understanding of ITIL best practices.
  • JIRA Service Management and ServiceNow = Required, 5 year a minimum.
  • ITIL Certification (version 3 or 4) is preferred.


  • Demonstrated experience in IT operations and IT Service Management position.
  • Proven experience with IT Service Management, and ITIL practices, with practitioner certification in Incident, Change, Release, and Problem preferable.
  • Knowledge of deployment and implementation methodologies (Agile, CI/CD, Blue/Green, Canary) of related technical change management experience.
  • Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle.
  • Solid understanding of the software development lifecycle.
  • Understanding of configuration management principles.


  • Education Level: Bachelor's Degree Required
  • 10 years of relevant work experience is required in addition to the required work experience.)
  • ITIL Certification (version 3 or 4) is preferred.
  • Strong understanding of ITIL best practices.
  • JIRA Service Management and ServiceNow = Required, 5 year a minimum.

Job Tags

Contract work, Work experience placement,

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