Job Description

Are you hungry to have a big impact through career defining work? We are seeking a passionate and innovative senior learning and development expert to both build and execute our leadership development strategy and experiences at PagerDuty.

These strategies will enable our global leaders to successfully lead in increasingly complex environments and create high performing teams. In this role you will be directly responsible for reimagining our portfolio of leadership development learning products and delivering world class development experiences to empower our people leaders (managers) to elevate their effectiveness and impact as force multipliers. Leveraging deep learning design & facilitation experience and substantive subject-matter expertise, you will develop a robust portfolio of learning and development experiences that produce measurable impact at a high-growth global tech company.

KEY RESPONSIBILITIES

• Consult and build high-trust partnerships with key stakeholders to fully understand their greatest challenges across the business, identifying strategic skill gaps and development opportunities for managers and ruthlessly prioritize the highest impact opportunities to build solutions.
• Take a human-centered, iterative design approach to develop engaging learning experiences by understanding the “voice of the leader” (our end users) through conducting design research (global needs analysis, facilitating focus groups, design workshops, etc.).
• Design and deliver scalable learning & development solutions that fortify our culture, elevate the effectiveness of our leaders, and tangibly impact the business. Incorporate blended learning and adult learning principles into solution design and leverage the appropriate modalities, including self-paced e-learning, instructor-led training (both in-person and virtual classroom material), wiki tools, playbooks, etc.
• Lead key elements of your portfolio which would include: overall leadership development strategy, new leader onboarding, core leadership development program, activating leadership competencies, and supporting aspiring leaders.
• Collaboratively partner with Employee Development counterpart, DEI, Talent Acquisition, and our People Business Partners ensure our tools, experiences, and programs integrate and align across the company
• Create high quality participant guides, facilitator guides, and supporting materials (course manuals, workbooks, handouts, job aids, etc)
• Regularly analyze and report on program outcomes and impact using industry standard approaches such as the Kirkpatrick training evaluation method, making data-driven recommendations for continuous improvement.

BASIC QUALIFICATIONS

• Ability to balance both building strategy and executing the plan.
• 7+ years of experience designing and delivering large scale L&D programs, preferably in high-growth corporate environments
• 5+ years of experience in a program management role within a People/HR team - preferably in talent development, organizational development or learning and development
• Proven track record in instructional design, facilitation,and delivering on strategy aligned to company strategy, delivering strategic and tactical solutions in fast-paced, high-growth environments
• Strong knowledge of OD methodologies, measurement strategies, and tools

PREFERRED QUALIFICATIONS

• Coaching certification from ICF, or another accredited organization.
• Certification in leadership development assessments and/or frameworks.
• Master of Science in Instructional Design & Technology or closely related field
• Experience with agile methodology and design thinking
• Previous managerial experience
• Experience with project management software such as Asana or Monday.com
• Proficiency designing and developing e-learning using authoring tools like Captivate, Articulate 360 and Adobe creative cloud
• Experience in eLearning design theories and standards (SCORM, AICC, etc.)
• Professional trainer certification (Certified Professional in Learning and Performance – CPLP, Certified Technical Trainer - CTT+, or similar)

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our San Francisco office at least 2 time per /month, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

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