Service Writer/Assistant Manager Position Job at Servicestreetparker, Parker, CO

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  • Servicestreetparker
  • Parker, CO

Job Description

****Service Writer/Assistant Manager****

The Assistant Managers primary responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs.

**Responsibilities**

* Greet customers and assist them with any inquiries they may have, either by phone or in person.

* Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.

* Consult with customer on applicable service specials.

* Prioritize required services, and be prepared to provide options upon request.

* Document declines for services and ask for follow-up on future service considerations

* Keep customer informed on completion times, service expenses, and possible changes.

* Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

* Provide concierge support for all owner inquiries, whether phone or in person.

* Spend quality time building relationship with the customer.

* Know the product well enough to answer characteristic and operational questions regarding the customers vehicle.

* Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

**Core Competencies**

* Integrity and Respect

* Initiative

* Customer Service

* Attention to detail

**Everything Else You Need To Know:**

* Our repair facilities operate with a strong focus on integrity and doing the right thing for the customer. Our philosophy is that we will never perform work on a vehicle that the customer doesn't need.

* The base pay is up to $55K plus commission. There is no cap on commission and its possible to earn a lot more.

* This is a professional company and we work within a high set of standards including strong ethics (work ethics and the way we conduct our business day in and day out).

* Potential with bonus over $80,000 a year!

**Required Experience:**

**Minimum Requirements**

* 21 years of age or older

* Valid drivers license and ability to pass a drug/background check including MVR

* Must be team oriented, flexible, and possess a desire to deliver a high level of customer service.

****Perks of the Job:****

* Pay for performance culture-You can increase your personal wealth when you succeed in the shop!

* Medical, Dental, Vision, Life Insurance

* Closed major holidays

* 5 day work week

* Closed on Sunday

* Paid Time Off

Our parent company SRSANDCO Automotive partners is a rapidly growing business specializing in complete top of the line automotive repair and maintenance for all makes and models. Along with providing the best service to our customers we take pride in developing and rewarding our team. We offer a refreshing alternative to dirty repair garages or overpriced dealerships. We are some the highest grossing shops in the country and we are proud of it because it shows our customers choose us first!

Our shops are established and already have an above average car count that is growing and we need individuals to help support that growth. We offer competitive compensation and pay that will be based on experience level.

Service Street - Colorado is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Service Street Auto Repair - Aurora (303) 928-7640, Service Street Auto Repair - Highlands Ranch (720) 697-5660, Service Street Auto Repair - Thornton (720) 974-8380, Service Street Auto Repair - Parker (720) 851-9493, Service Street Auto Repair - Colorado Springs (719) 323-6606, Service Street Auto Repair - Quincy (303) 766-9688 if you have any issues in accessing any area of our website.

Job Tags

Holiday work, Flexible hours, Sunday,

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