Job Description

DESCRIPTION

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to take on the challenge of planning and optimizing a fulfillment network serving millions of shipments across North America? Would you like to be a part of high-energy team obsessed with solving challenging problems? If so, Vendor Flex Transportation looks forward to hearing from you!
Vendor Flex (VF) operates over 150+ facilities across the United States and provides a cost-effective supply chain solution for the core Amazon Fulfillment Network. With this growing network, the Vendor Flex Transportation (VFT) Team is looking for a Supply Chain Manager to own the strategy and optimization of our Customer Experience. In this role, you will be responsible for optimizing the overall customer experience by closely partnering with our Operations Team and Carrier Partners. You will own the primary metrics on delivery experience and on-time shipping to ensure that we provide a high level of on time shipments to our customers. Along with performance management, you will also be responsible for the strategy and optimization for our scheduling and trailer availability for VFT while focusing on new initiatives that drive overall improvements to the customer experience.

Key job responsibilities
- Own the customer experience strategy and optimization for Vendor Flex Transportation.
- Partner with Operations and carriers to root cause and solve shipment performance related issues.
- Own the Delivery Estimate Accuracy (DEA) and On-Time Shipping (OTS) Metrics for VFT
- Identify process optimization opportunities within scheduling and trailer availability to provide high level of outbound availability for operations.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Job Tags

Full time, Flexible hours,

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